Clockaudio Limited Warranty
Clockaudio USA warrants products to the original purchaser to be free of defects in materials and workmanship from date of purchase as follows:
One Year: All products unless otherwise specified
Two Years: CDT Series and CUT-4 products
During this period, Clockaudio USA will, at its discretion, repair the defective unit or replace it with a new or rebuilt one.
This warranty excludes:
Abuse, misuse, shipping damage, or accident
Operation contrary to the instructions in the product instruction manual
Wear and tear
Events categorized as force majeure or any other sources beyond the control of the Manufacturer
Another device that is connected to the product
Any modification, alteration, or repair made by any unauthorized party or without prior written consent
General maintenance and servicing
All implied warranties, including warranties on merchantability and fitness, are limited in time to the length of this warranty. Liability is limited to the repair or replacement of the product. Clockaudio USA shall in no way be held liable for incidental or consequential damages resulting from the use of its product or software, including, without limitation, damages from loss of business profits, business interruption, loss of business information or other pecuniary loss.
Repair Policy
Please contact support to obtain an RMA number prior to returning your product to Clockaudio USA. Do not return the product to the place of purchase. Include the RMA number on the outside of the shipping carton. Any product sent to us without a valid RMA number will be refused.
Include the following with the product: a brief description of the problem, your name, return shipping address, phone number and the RMA number. Do not include any accessories. Clockaudio USA is not responsible for any damage to or loss of the product during transit. We recommend that customers obtain a receipt and tracking number for all packages shipped to us. Turnaround time on repairs is generally ten business days. If you live outside of the United States, please contact your local dealer or distributor for warranty service.
Please return product to:
Clockaudio USA
Attn: RMA Number
1266 Park Road
Chanhassen, MN 55317
USA
Warranty Service
You will be responsible for shipping charges to Clockaudio USA and the product will be returned via non-express shipping by Clockaudio USA. We reserve the right to inspect any product that may be the subject of any warranty claim before repair is carried out. Final determination of warranty coverage lies solely with Clockaudio USA.
Non-Warranty Service
If it is determined that the product does not meet the terms of our warranty, you will be billed for labor, materials, return shipping and insurance. There is a $100 USD minimum charge for materials and labor. Appropriate shipping charges will be applied. We require payment in advance of repair by credit card; we accept Visa and Master Card. In the event the charges are over the minimum charge, Clockaudio USA will contact you and inform you of the cost of the repair before any work is completed.
Digital Audio Labs reserves the right to modify or update this Warranty Policy at any time without prior notice.